Can I change my product for another size ?

Did you buy on the FAGUO website?

We don't do exchanges via our website, we only offer refunds. If you wish to exchange a product purchased on our FAGUO website, you can it in store (except for department store corners and multi-brand retailers), within 45 days after purchase.

You can visit our store with your product and your delivery note. 

If you don't have a FAGUO store near your place, you will have to return the item by post (within 45 days after purchase) for a refund and place a new order for the desired item.

 

Did you buy in a store FAGUO? 

To obtain an exchange or a credit note, go to one of our FAGUO stores with your receipt (except for department store corners and multi-brand retailers), within 45 days after purchase.

If you can't find your receipt, write to us via our contact form and tell us

- The name of the buyer
- The date of the purchase
- The store where the purchase was made

You bought from one of our resellers ? 

Returns and exchange must be handled directly with the reseller. The management of stocks and after-sales service of a retailer is specific to him and answers to very precise management rules. We invite you to contact them to find a solution.